Subject: Re: NDR refund issue #6256535127
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 12:04:21 +0000

Dear Fauzan,     We have published the status please check and confirm.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 31 Dec at  3:09 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 PL change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, December 31, 2020 10:45 AM 
To: [email-masked] 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Subject: Re: NDR refund issue #6256535127 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 We need your confirmation to proceed with the above request. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 || www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Thu, 31 Dec at 7:16 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Fauzan, 

 

   

 
 Greeting from FarEye! 
We have received your concern regarding the status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 
Thanks and Regards,

 

  

 

Saurabh Deo, Technical
 Engineer

 

 
 FarEye
 - Enabling Digital Logistics 

 

   

 

Call: +91 7065956595

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Thu, 31 Dec at 6:53 AM
, Fauzan Ahmad . Musalman <[email-masked]> wrote:

 

 
 
Hi Team,

 

  

 
 
 With reference to order #6256535127

 

 Tracking ID: CRDSAL0134840820

 

  

 
 
 As per Saudi Post website the order has been marked as return to origin on 29/12/2020.
Kindly assist us to mark the order as RTO on Fareye. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 19:13:26 
Subject: NDR refund issue

 

   

 

 Hi Team, 

 

 
 
 Problem Statement: NDR refund issue 

 

 
 
 Order ID: ​6256535127 

 
 
 Order Date: Dec 21, 2020 

 
 
 Tracking ID: ​CRDSAL0134840820 

 
 
 Ticket No: 1938213 

 

 
 
 Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the staus is showing  "Return to Origin,Dist. Operation
 center - RIYADH" on 2020-12-29. 

 

 
 
 kindly do the needful. 

 

 
 
 Regards, 

 
 
 Yasser 

 

  

 

 

 

188067:211857

 

 

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