Subject: RE: NDR refund issue #6256535127
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 31 Dec 2020 09:39:17 +0000

Dear Team,

PL change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Thursday, December 31, 2020 10:45 AM
To: [email-masked]
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: NDR refund issue #6256535127

External email sender, please take precaution.
Dear Vishwajeet,

We need your confirmation to proceed with the above request.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C01ced2c1d02c49e0665108d8ad578d65%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449938833804792%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8Atml%2BC9vz4XY6B1qTuanJ00vKeLW%2FPeH3mop8TTUd8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C01ced2c1d02c49e0665108d8ad578d65%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449938833814787%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aaSosxPTby7irergt2WrX7LPWuCKkds7Yxdoq895fmc%3D&reserved=0> to check the details.
Thanks and Regards,

Nishant Kamal
Technical Engineer | FarEye

Call: +91 70-6595-6595
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On Thu, 31 Dec at 7:16 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Fauzan,

Greeting from FarEye!
We have received your concern regarding the status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fd1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C01ced2c1d02c49e0665108d8ad578d65%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449938833824772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=t6XRNu3S2kJXAV6RJylg%2BOXGdJKPv6F5HQHCG%2F3fYKA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C01ced2c1d02c49e0665108d8ad578d65%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449938833824772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4oM0CokzJctNqY%2FjZ%2F%2Br8P41e2D8h8WWYGdHICbp93E%3D&reserved=0> to check the details.

Thanks and Regards,

Saurabh Deo, Technical Engineer
FarEye - Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C01ced2c1d02c49e0665108d8ad578d65%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449938833834769%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UC4xCbTHFSDXWvnBkfIYGsg4RpdYshmJJcZ3yKD%2Fhos%3D&reserved=0>

Call: +91 7065956595
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On Thu, 31 Dec at 6:53 AM , Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

With reference to order #6256535127
Tracking ID: CRDSAL0134840820

As per Saudi Post website the order has been marked as return to origin on 29/12/2020. Kindly assist us to mark the order as RTO on Fareye.

Regards,
Fauzan

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 30 December, 2020 19:13:26
Subject: NDR refund issue

Hi Team,

Problem Statement: NDR refund issue

Order ID: ​6256535127
Order Date: Dec 21, 2020
Tracking ID: ​CRDSAL0134840820
Ticket No: 1938213

Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the staus is showing  "Return to Origin,Dist. Operation center - RIYADH" on 2020-12-29.

kindly do the needful.

Regards,
Yasser

188067:211857
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