Subject: Re: Refund 6245975554
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Musaed <[email-masked]>
Date: Thu, 31 Dec 2020 01:29:27 -0700 (MST)

Hi Jessie, 

Can you please assist on the below case as on the order it says "Manually refunded by payfort" on Nov 28, 2020. We have asked the customer to allow 3 weeks as per the policy and also have shared the RRN with the customer to check with his bank as per Malik advise but the customer has confirmed that they have still not received the refund. 

We have also asked the customer to allow full 2 weeks again on chat but the customer is saying that he is leaving the country in 4 days and is in real need of money. He also told us on chat that his Bank is asking for "UTI number" to investigate further. 

Kindly look into this and advise if anything can be done from our end to expedite this refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, December 27, 2020 3:03:06 PM 
Subject: Re: Refund 6245975554 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Musaed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Sent: Sunday, 27 December, 2020 14:59:05 
Subject: Refund 6245975554 

Hi Team, 

Order No:6245975554 
Order Created:Nov 22, 2020 
RMA:1000239317 
​ 
The refund has been processed on 11/28/20 ,However it getting rejection and Manually refunded by payfort 
The customer is coming constantly and has provide bank statement as well . 
kindly share the UTI Number As bank request . 

Regards,