Subject: Refund Not Processed And Missing Item
From: OMAR ZUBARIYA <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 30 Dec 2020 23:53:52 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed And Missing Item. 
Order Date : Dec 20, 2020 
Order ID: 2000719670 
Tracking ID: Non 
RMA: 1000366423 
Child Tickets: #1908803 Missing Item // #1912853 Refund Not Processed 

Assistance Required: Need refund for customer. 
Issue Description: As per the Hypris the refund has been done but the customer is complaining that the amount has not been appear on my credit , so we have investigated the Hybris and the amount has not been returned. We created a 2 Child Tickets 1912853 Refund Not Processed and the author one 1908803 Missing Item, 7 days ago, but the refund has not been appear to my credit and the missing item No response was given, so kindly Check and solve the problem as soon as possible. 

Regards, 
Omar.