Subject: Re: Proof of delivery: Case id - 1889629 Order Number: 9618813588
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, vaibhav ohri <[email-masked]>, ashish karini <[email-masked]>, anwar panery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Manish Kumar <[email-masked]>, Dipesh Regmi <[email-masked]>
Date: Wed, 30 Dec 2020 23:48:10 -0700 (MST)

Hi Jessie, 

In the mentioned case, we have already shared the POD with the customer but he is claiming that anyone can get the building picture from internet. 

The customer is clearly claiming that he never received any order. Now the customer is chasing us for the refund. 

The total cost of the order is AED: 170.10, This is customer's 1st order with us. 

Kindly check and let us know if we can process with refund for this order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Dipesh Regmi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "vaibhav ohri" <[email-masked]>, "ashish karini" <[email-masked]>, "anwar panery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, 26 December, 2020 13:32:02 
Subject: RE: Proof of delivery: Case id - 1889629 Order Number: 9618813588 

Hi Team, 

As the shipment was delivered on 30 th Nov-2020 and the driver had captured building image for the same. 

Best Regards, 

Dipesh Regmi 

+971-526246726 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, December 25, 2020 2:09 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: Re: Proof of delivery: Case id - 1889629 Order Number: 9618813588 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us in the below case. 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "Dipesh Regmi" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Karini" < [ mailto:[email-masked] | [email-masked] ] >, "anwar panery" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 December, 2020 11:24:13 
Subject: Re: Proof of delivery: Case id - 1889629 Order Number: 9618813588 

Hi Team, 

Kindly assist us with the POD for Order Number: 9618813588 and AWB - FP112920004863 as per the customer request. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 December, 2020 11:22:15 
Subject: Proof of delivery: Case id - 1889629 Order Number: 9618813588 

Hi Team, 

Problem statement - The customer has reported that he has not recieved the below order however as per the tracking status its delivered on 11/30/2020. 

​ 

Case id - 1889629 

Order Number: 9618813588 

Order Created: 11/29/2020 

AWB - FP112920004863 

Assistance required: Need proof of delivery as per the customer request. 

​ 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com