Subject: Re: NDR refund issue #6256535127
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 06:44:37 +0000

Dear Vishwajeet,     We need your confirmation to proceed with the above request.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 31 Dec at  7:16 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Fauzan, 
   
 Greeting from FarEye! We have received your concern regarding the status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same. 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
   
 Thanks and Regards, 

Saurabh Deo, Technical Engineer
 
 FarEye - Enabling Digital Logistics 

 Call: +91 7065956595 

 

 

  

 

 
                           
                            On
                            Thu, 31 Dec at  6:53 AM
                            ,  Fauzan Ahmad . Musalman <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to order #6256535127
 
 Tracking ID: CRDSAL0134840820

 As per Saudi Post website the order has been marked as return to origin on 29/12/2020. Kindly assist us to mark the order as RTO on Fareye. 
   
 Regards, 
 Fauzan 

 
From: "YASSER LSM" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Wednesday, 30 December, 2020 19:13:26 Subject: NDR refund issue 

  
 Hi Team, 
  Problem Statement: NDR refund issue 
  Order ID: ​6256535127 
 Order Date: Dec 21, 2020 
 Tracking ID: ​CRDSAL0134840820 
 Ticket No: 1938213 
  Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the staus is showing  "Return to Origin,Dist. Operation center - RIYADH" on 2020-12-29. 
  kindly do the needful. 
  Regards, 
 Yasser