Subject: RE: Late shipping WWD #6248471091
From: Bsj Nf <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Hcmadina Wh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, YASSER LSM <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, Navaz Nt <[email-masked]>, Nayeem Mujawar <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Thu, 31 Dec 2020 03:31:46 +0000

Hi
Team
Please check the below order status our Madinah team updated to same schedule day customer mobile continue off. But we are rescheduling on Sat-02nd-Jan-2021.Kindly confirm to customer.

@Hcmadina Wh<mailto:[email-masked]>-Naiju
Kindly follow up and do the needful and once it done confirm with team.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Fauzan Ahmad . Musalman
Sent: Thursday, December 31, 2020 3:55 AM
To: [email-masked]
Cc: seeta.seeta <[email-masked]>; YASSER LSM <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Bsj Nf <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Late shipping WWD #6248471091
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement – Late Delivery WWD
Order ID - 6248471091
Item ID - 161979714 - - Delta Canton Toddler Bed  / WWD
Tracking ID: NA
Assistance Required – Need urgent delivery
Order placed on : 28-Nov-2020
Was expected to be delivered on: Nov 30, 20209
Re-Scheduled On: Dec 01, 2020
Assistance Required: Need Urgent Delivery
Issue Description: The order was placed on 28-Nov-2020 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Fauzan

________________________________
From: "YASSER LSM" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 December, 2020 13:46:55
Subject: Late shipping

Hi Team,

Problem Statement: Late shipping

Order Date : Nov 28, 2020
Order ID: 6248471091
Tracking ID: NA
Ticket No: 1820954

Issue Description: As per hybris, the status is showing SUBMITTED_TO_WAREHOUSE. The case was escalated to WH in  a child ticket No.1827272, but no response. Now the customer is asking for delivery.

Please look into this matter and do the needful.

Regards,
Yasser

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