Subject: Re: RE: Update status/order #6250492013
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 02:22:09 +0000

Dear Faraz/Vishwajeet,         As per our previous mail, we are proceeding with the ticket # 187411 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d6814f9684ac21b53240e73ffdcb969dbfb26424d0ec606e026014c27adca0b6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,     Saurabh Deo, Technical Engineer  FarEye - Enabling Digital Logistics      Call: +91 7065956595                     
                           
                            On
                            Wed, 30 Dec at  4:55 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in the next business day we will proceed with the ticket closure. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d6814f9684ac21b53240e73ffdcb969dbfb26424d0ec606e026014c27adca0b6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
   
 Thanks and Regards, 

Saurabh Deo, Technical Engineer
 
 FarEye - Enabling Digital Logistics 

 Call: +91 7065956595 

 

 

  

 

 
                           
                            On
                            Tue, 29 Dec at  6:29 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Viswajeet, 
   
 Please reply to the previous mail so that we could proceed further. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d6814f9684ac21b53240e73ffdcb969dbfb26424d0ec606e026014c27adca0b6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
   
 Thanks and Regards, 

Saurabh Deo, Technical Engineer
 
 FarEye - Enabling Digital Logistics 

 Call: +91 7065956595 

 

 

  

 

 
                           
                            On
                            Mon, 28 Dec at 10:32 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Vishwajeet, 
   
 Please approve the above request. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d6814f9684ac21b53240e73ffdcb969dbfb26424d0ec606e026014c27adca0b6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

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                            On
                            Mon, 28 Dec at 10:30 PM
                            ,  Faraz Lohani <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

 

 Please initiate RTO for the order number mentioned in the trail mail. 

 2020-12-14 

 17:00:15 

 

 
 Thankyou and Regards, 

 Faraz Lohani 

 Customer Support Associate 

 Customer Service 

 [email-masked] 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Monday, December 28, 2020 3:28 PM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Faraz Lohani <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; AHMED ISMAT <[email-masked]> 
Subject: RE: Update status/order #6250492013 
Importance: High 

 

   
 
 @Faraz Lohani 

 

 Please look into this 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Seeta Seeta <[email-masked]>
 
Sent: Monday, December 28, 2020 1:39 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 AHMED ISMAT <[email-masked]> 
Subject: Re: Update status/order #6250492013 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist us in the below case. 

 

   

 

 

 Thanks & Regards, 
Seeta Kunwar 

 

 

 

From:
"AHMED ISMAT" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 14:26:14 
Subject: Update status/order #6250492013

 

   

 

 Hi Team, 

 

 
 
 With reference to order #6250492013 

 
 
 Order Date:Dec 2, 2020 

 
 
 Tracking ID:Z2493263 

 

 
 
 The order has been returned to WAREHOUSE on (Dec 14 2020) but as per the Fareye the order still IN_TRANSIT, Kindly update status as NDR.so please update the status
 so refund can be initiate. 

 

 
 
 Regards, 

 
 
 Ahmed ismat 

 

  

 

 
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