Subject: Re: NDR refund issue #6256535127
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 01:46:51 +0000

Dear Fauzan,     Greeting from FarEye! We have received your concern regarding the status update. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.         You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d1c247163ca703bfc6f7505876228f405d39d7cfdf27c860831c537287c603f6 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.       Thanks and Regards,     Saurabh Deo, Technical Engineer  FarEye - Enabling Digital Logistics      Call: +91 7065956595                     
                           
                            On
                            Thu, 31 Dec at  6:53 AM
                            ,  Fauzan Ahmad . Musalman <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to order #6256535127
 
 Tracking ID: CRDSAL0134840820

 As per Saudi Post website the order has been marked as return to origin on 29/12/2020. Kindly assist us to mark the order as RTO on Fareye. 
   
 Regards, 
 Fauzan 

 
From: "YASSER LSM" <[email-masked]> To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> Sent: Wednesday, 30 December, 2020 19:13:26 Subject: NDR refund issue 

  
 Hi Team, 
  Problem Statement: NDR refund issue 
  Order ID: ​6256535127 
 Order Date: Dec 21, 2020 
 Tracking ID: ​CRDSAL0134840820 
 Ticket No: 1938213 
  Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the staus is showing  "Return to Origin,Dist. Operation center - RIYADH" on 2020-12-29. 
  kindly do the needful. 
  Regards, 
 Yasser