Subject: Re: Wrong And Damage Item Delivered
From: OMAR ZUBARIYA <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 30 Dec 2020 18:37:54 -0700 (MST)

Any Update 

From: "OMAR ZUBARIYA" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 23, 2020 5:17:08 AM 
Subject: Wrong And Damage Item Delivered 

Hi Mike, 

Problem Statement: Wrong and Damage item delivered 
Order Date: Oct 21, 2020 
Order ID: 6234829543 
Tracking ID: 46289401491 
Assistance Required: Need return approval. 

Issue Description: The order was placed on , and delivered on , However customer recived the damage items (PFA). customer contacted us on saying that she received the items in damage condition, we have pushed back the customer with the 14 days return policy, But she is claiming that i have visited the store but the store teams refused to accept to return the items, and then travelled out of the city and now she come back and requesting us to return the item. 
items ID: 
162340637 - - Sasha Animal Texture Crossbody Bag with Stud Detail (LIFESTYLE) (SAR76.95) 
162608256 - - BESSIE London Colour Blocked Crossbody Bag with Flap Closure (LIFESTYLE) (SAR159.00) 
162129542 - - BESSIE London Animal Textured Crossbody Bag (LIFESTYLE) (SAR102.82) 
162129534 - - BESSIE London Printed Crossbody Bag with Flap Closure (LIFESTYLE) (SAR115.75) 

Customer History : Customer with us since 2019 and has 25 completed order. 

We request you to kindly check and approve if we can create a return request for the above items. 

Thank you for your help. 

Regards, 
Omar Alzubairi.