Subject: NDR refund issue #6256535127
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: YASSER LSM <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked]
Date: Wed, 30 Dec 2020 18:23:52 -0700 (MST)

Hi Team, 

With reference to order # 6256535127 
Tracking ID: CRDSAL0134840820 

As per Saudi Post website the order has been marked as return to origin on 29/12/2020. Kindly assist us to mark the order as RTO on Fareye. 

Regards, 
Fauzan 

From: "YASSER LSM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 30 December, 2020 19:13:26 
Subject: NDR refund issue 

Hi Team, 

Problem Statement: NDR refund issue 

Order ID: ​6256535127 
Order Date: Dec 21, 2020 
Tracking ID: ​CRDSAL0134840820 
Ticket No: 1938213 

Issue Description: As per the hybris, the status is showing IN_TRANSIT. However, as per the above tracking ID, the staus is showing "Return to Origin,Dist. Operation center - RIYADH" on 2020-12-29. 

kindly do the needful. 

Regards, 
Yasser