Subject: RE: Late Pickup: Order ID: 9620812948 Tracking ID : RP120920001605 Case id - 1871080
From: Akshay Berry <[email-masked]>
To: Dipesh Regmi <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vaibhav Ohri <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 30 Dec 2020 14:59:50 +0000

@Apoorv Joshi<mailto:[email-masked]> Please ask the customer for an alternate number as there is no answer from 0524836462 since yesterday.

Update once the customer replies.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Dipesh Regmi <[email-masked]>
Sent: Tuesday, December 29, 2020 5:29 PM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>
Subject: RE: Late Pickup: Order ID: 9620812948 Tracking ID : RP120920001605 Case id - 1871080

Hi Akshay,

The collection was cancelled due to customer said nothing to be returned and hence it was marked as “Customer happy with product”.

Requesting to check if the collection was made with different courier or the collection still remains at customer end, if the collection still remains then please mark as reattempt in Fareye system so that we can act accordingly.

Thank you!

Best Regards,
Dipesh Regmi
+971-526246726

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 1:56 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Pickup: Order ID: 9620812948 Tracking ID : RP120920001605 Case id - 1871080

@Vaibhav Ohri<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> Please arrange collection asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 11:18 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Pickup: Order ID: 9620812948 Tracking ID : RP120920001605 Case id - 1871080
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please follow up with the concern team.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 4:51 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Pickup: Order ID: 9620812948 Tracking ID : RP120920001605 Case id - 1871080

External email sender, please take precaution.
Hi Team,

The customer can be reached at Contact number: +971505640857, Kindly assist us in arranging the collection.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 December, 2020 18:19:05
Subject: Late Pickup: Order ID: 9620812948 Tracking ID : RP120920001605 Case id - 1871080

Hi Team,

Problem Statement : Late Pickup

Case id - 1871080

RMA created on date: DEC 9, 2020
Order ID: 9620812948
Tracking ID : RP120920001605

Customer details-
Alternate Contact number: +971505640857

Assistance Required: Update Alterante contact number

Issue Description: The customer has given an alternate contact number as mentioned above. The customer has requested to be contacted either 9 to 11 in the morning or 6 to 11 in the evening.

We request you to kindly update the same and  arrange a pickup on priority basis.

Kindly update for the same.

Regards,
Manish

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