Subject: RE: late shipping / Cancelation 6244148890
From: Faraz Lohani <[email-masked]>
To: Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 30 Dec 2020 14:56:05 +0000

Please follow this :
INC0942984

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Faraz Lohani <[email-masked]>
Sent: Wednesday, December 30, 2020 6:37 PM
To: Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Subject: RE: late shipping / Cancelation 6244148890

Raised to tech team.
REQ0194909<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fsc_request.do%3Fsys_id%3D802dc953db1160d034fed4bdd39619d3%26sysparm_record_target%3Dsc_request%26sysparm_catalog%3De0d08b13c3330100c8b837659bba8fb4%26sysparm_catalog_view%3Dcatalog_default&data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C8d25056e7d224782364908d8acd05a29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449358160106722%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5qbeWqIvcyqWx7cyMaGSrdelKJ3OK3sUXVFsAY0CpD0%3D&reserved=0>

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:48 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mayar Mayar Nasser <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: RE: late shipping / Cancelation 6244148890

@Faraz Lohani<mailto:[email-masked]> Please assist on the below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 5:32 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mayar Mayar Nasser <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Subject: Re: late shipping / Cancelation 6244148890

External email sender, please take precaution.
Hi Team,
​
Problem Statement: late shipping / Cancelation.

Order Date : 19/11/2020
 Order ID: 6244148890
Tracking ID: n/a

Please note that the order is pending since Nov 19, 2020, and the partial cancellation is getting failed.
The WH team informed that order not showing in WMS

Please assist in getting the order cancelled and the refund initiated.

Regards
Shakeeb

________________________________
From: "Mayar Mayar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 8:27:22 PM
Subject: Cancelation

Hi Team,
​
Problem Statement: Cancelation.

Order Date : 19/11/2020
 Order ID: 6244148890
Tracking ID: n/a

Assistance Required: Cancel the order.

Issue Description: The order was not shipped from our side  and till now the order has not delivered to the customer so we request you to asist. we created a child ticket and  the response was (order not showing in WMS).

Regards,
 Mayar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com