Subject: Re: Urgebt Refund 8222855904
From: olm kuwait <[email-masked]>
To: Mohd Imran <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Wed, 30 Dec 2020 14:35:23 +0000

Dear Team,

Tomorrow the RVP will be handover.

Azmath
________________________________
From: Mohd Imran <[email-masked]>
Sent: 30 December 2020 16:06
To: ecom cskuwait <[email-masked]>; olm kuwait <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: Urgebt Refund 8222855904

HI @olm kuwait<mailto:[email-masked]>,

Please confirm as per @ecom cskuwait<mailto:[email-masked]> they have not received the item.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: ecom cskuwait <[email-masked]>
Sent: Wednesday, December 30, 2020 11:27 AM
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: Urgebt Refund 8222855904

Dear sir,

Please be informed the order still we dint receive

Once we receive we will process ASAP

Thanks & Regards,

Siva Prasad

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: 29 December 2020 11:39
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Urgebt Refund 8222855904

Hi @Midhun Madhu<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]>,

Please process the below refund.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 10:34 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; JUHI GOEL <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Urgebt Refund 8222855904
Importance: High

External email sender, please take precaution.

Hi Jessie,

As per the tracking ID RP1224200002053, the items has been delivered to our warehouse. However, they have not processed the refund yet.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "JUHI GOEL" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 11:21:27
Subject: Urgebt Refund 8222855904

Please take a look at ticket #1916593<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1916593&data=04%7C01%7Colm.kuwait%40landmarkgroup.com%7C3c3944737b2a444236b708d8acc3abe8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637449303683076999%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=at%2FZ%2BF0Zlxbvu0Eu%2FUZ%2BCt7I9YxHH29UCz9SrSRIE3k%3D&reserved=0>

Problem Statement: Late refund

Order Date: Dec 18, 2020
Order ID: 8222855904
RMA: 1000371533
Tracking ID: RP1224200002053

Assistance Required: Need urgent Refund

Issue Description: As per the tracking we can see that the item has been returned to our warehouse on Dec 26, 2020. However, as per the warehouse, they have not received the items.

Please check and update.

Thank you for your help

Regards,
CS Team Juhi

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