Subject: Re: Collection Reference Required - 6218798736
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 13:39:28 +0000

Dear Apoorv,     The collection reference number for the shared AWB number L28658A.      As of now, we are proceeding with the ticket # 187991 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6c6af2f19f7d04eb83af6f2b8a5e17c21ad006666307f3b95dcc7149b529e2f5 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Prabhjot Kaur, Technical Engineer   FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Wed, 30 Dec at  6:32 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 Thanks for contacting FarEye!! We have received your concern regarding the collection reference number. We are working on the same and will update you soon.   

   

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6c6af2f19f7d04eb83af6f2b8a5e17c21ad006666307f3b95dcc7149b529e2f5 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Prabhjot Kaur, Technical Engineer

 FarEye- Enabling Digital Logistics 

 
  Call: +91 7065956595 

 

 

  

  

                           
                            On
                            Wed, 30 Dec at  6:26 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                              
 Hi Team 
   
 Kindly provide us collection reference ID associated with AWB 46395968496, order id 6218798736 with amending the customer full address and contact number as well. 
   
 Address; Aseer region, sabat alelaya_albashayir, The third school district 
 Number; 0595252779 
   
 We have received no update on this. 
   
 Regards, 
 Apoorv