Subject: Re: late shipping / Cancelation 6244148890
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Date: Wed, 30 Dec 2020 06:31:58 -0700 (MST)

Hi Team, 
​ 
Problem Statement: late shipping / Cancelation. 

Order Date : 19/11/2020 
Order ID: 6244148890 
Tracking ID: n/a 

Please note that the order is pending since Nov 19, 2020, and the partial cancellation is getting failed. 
The WH team informed that order not showing in WMS 

Please assist in getting the order cancelled and the refund initiated. 

Regards 
Shakeeb 

From: "Mayar Mayar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 29, 2020 8:27:22 PM 
Subject: Cancelation 

Hi Team, 
​ 
Problem Statement: Cancelation. 

Order Date : 19/11/2020 
Order ID: 6244148890 
Tracking ID: n/a 

Assistance Required: Cancel the order. 

Issue Description: The order was not shipped from our side and till now the order has not delivered to the customer so we request you to asist. we created a child ticket and the response was (order not showing in WMS). 
Regards, 
Mayar