Subject: RE: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675
From: Mohd Imran <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 30 Dec 2020 12:45:18 +0000

Hi @Ksaconloc Returns<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>,

Can we get an update on this please.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 30, 2020 1:16 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675

External email sender, please take precaution.
Hi Team,

Please assist on the below case. As per oracle we have not received any items and as per child ticket: 1919261, no response from WH, we tried checking with them if they have received the items. Customer is insisting he has returned the items already. Refund amount is SAR 431.10.

Item returned: 162056821 - - Juniors Jazz Baby Stroller, Concept: Babyshop

Customer does not have return tracking nor return receipt for the same.

Please look into this and assist. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 30, 2020 2:39:33 PM
Subject: Case id - 1665030 Child ticket - 1919261 Order Number: 6212256675

Hi Team,

Kindly note that we are not getting any response on the child ticket.

Problem statement: Refund Not initiated yet

Case id - 1665030
Child ticket - 1919261
Order Number: 6212256675
Order Created: 7/28/2020
Tracking id - 46377764090
Return request created: 11/7/2020

RMA - 24273010
AMount needs to be refunded: SAR 431.10

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 11 Nov 2020 still the refund for the same has not been initiated.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com