Subject: RE: Refund 9607197101
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 30 Dec 2020 12:42:28 +0000

Hi Apoorv,

Below is the reply from Sankar on this.

“We have not received the amount from the customer for this order so we will not be able to give the amount to the customer’s account.

Please ask the for the customer’s card statement as a proof that we deducted the amount”

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 29, 2020 3:36 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund 9607197101

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9607197101
RMA: 1000063774

The above mentioned RMA is showing refund in progress for a long time, following Jira was raised regarding the same to get it processed: https://landmark.atlassian.net/browse/REL-128277 by Mahmoud. However, as per Jira they are asking to check with OMS.

Can you please assist in getting this refund processed. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 1:30:57 PM
Subject: Refund 9607197101

Hi  Team,

Order  number :9607197101
RMA: 1000063774

The refund has been processed ,However still  in progress we have escalated on jira we informed refund processed on  07-12-2020 .

Kindly check and process the refund asap.

Regards,

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