Subject: Re: Update Order status - 9623928259
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, MUBASHER <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 30 Dec 2020 05:15:05 -0700 (MST)

Hi Team, 

With reference to the following order numbers: 9617506079, 9615735056, 9613865583, 9613771271, 9623928259 

Customer is reporting that they have ordered perfumes from us in these orders and they have checked regarding these perfumes at our centrepoint stores, duty free dubai and sephora stores directly but the customer is saying that the packaging is not the same. They want to confirm if the perfumes she bought from us online are original or fakes. 

We have already assured the customer that the items are original and the packaging may differ but the customer is persisting and is concerned that she might have purchased fake perfumes or expired ones. 

Items purchased in all of the above mentioned orders are: 
162971493 - Dolce & Gabbana - Dolce & Gabbana Dolce Garden Women's Eau De Parfum - 75 ml 
162907287 - Burberry - BURBERRY My Burberry Blush Eau de Parfum - 90 ml 
162703384 - Paco Rabanne - Paco Rabanne Women's Oympea Intense Eau De Parfum Spray - 80 ml 
162549281 - Mont Blanc - Mont Blanc Legend Eau de Toilette Natural Spray for Men - 100 ml 
162907278 - Marc Jacobs - Marc Jacobs Daisy Gold Shine Edition Eau De Toilette - 100 ml 
162539347 - Tomford - TOM FORD BLACK ORCHID - 100 ml 
162594079 - YSL - Yves Saint Laurent Black Opium Eau de Parfum Natural Spray for Women - 90 ml 
162594063 - Burberry - BURBURRY My Burberry Black Eau De Parfum for Women - 90 ml 
162594157 - Estée Lauder - Estee Lauder Pleasures Eau de Parfum Spray - 100 ml 
162549295 - Issey Miyake - Issey Miyake L'Eau D'Issey EDT - 100 ml 
162594093 - Clinique - Clinique Happy Eau de Parfum Spray for Women - 100 ml 
162549298 - Narciso Rodriguez - Narciso Rodriguez For Her EDT - 100 ml 
162549353 - Versace - Versace Crystal Noir EDP - 90 ml 
162539327 - Elie Saab - Elie Saab Girl of Now Eau De Parfum Spray - 90 ml 

Concept: Lifestyle 

Images that customer has shared are attached. Please assist in checking this with the concerned. 

Thank you for your help! 

Regards, 
Apoorv