Subject: RE: Order to be cancelled #6252585922
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Faraz Lohani <[email-masked]>
Cc: HAMZA <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 30 Dec 2020 10:49:28 +0000

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, December 30, 2020 5:02 AM
To: Escalations Dxbteam <[email-masked]>
Cc: HAMZA <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Order to be cancelled #6252585922
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6252585922

Kindly assist us to cancel the order as it not shipped due to tech glitch PFA.

Regards,
Fauzan

________________________________
From: "HAMZA" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 26 December, 2020 03:12:22
Subject: Not Shipped

Hi Team,

Problem Statement: Late Shipping
Order Date : Dec 7, 2020
Order ID: 6252585922
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on Dec 7, 2020 and till now she has not received the order. As per the hybris the order status is Processing.
Customer is chasing us for her order so we request you to expedite the delivery date asap.

I escalated to warehouse but there is no response or any update on the hybris.
Kindly check and do needful.

Regards,
Hamza

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