Subject: Re: Refund Approval For Returned Item Under The Order ID 9611697013
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ishan Ahuja <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 30 Dec 2020 03:19:52 -0700 (MST)

Hi Team, 

Please assist on the below case. As per Child ticket: #1863531 they have not physically received the item. Customer is saying they have returned the item but they do not have return AWB nor return receipt. Value of the refund is AED 45. On oracle no details are coming up. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 22, 2020 6:58:02 PM 
Subject: Refund Approval For Returned Item Under The Order ID 9611697013 

Hi Team, 

Problem Statement: Refund Approval for return item. 

Ticket ID: 1773359 
Order Date: Nov 2, 2020 
Order ID: 9611697013 
Return AWB: RP111220002938 
Total Order Value: AED 45.00 

RMA: 1000158359 & 1000158379 

Issue Description: Customer raised a return request for 1 items and handed over them to the courier team. However, as per tracking the item, order is still not picked up by the customer. We tried confirming with the customer the return receipt and tracking id under which he have returned the item but customer is claiming that return receipt was not given to the customer while item collection 

We have already raised the child ticket for the same to confirm whether the item have been received at the warehouse or not. However, warehouse is also claiming that they haven't received the item physically at the warehouse. 

The item: 159931308 - - Full Length Jeans with Button Closure and Pocket Detail 

Case History: Customer has contacted us for the multiple times regarding this complaint. 

Assistance Required: Request you to provide a refund approval so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan