Subject: Re: Refund Not Processed #9615316033
From: Apoorv Joshi <[email-masked]>
To: Eugene ocoy <[email-masked]>, deepak damodaran <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shatakshi Pandey <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 30 Dec 2020 02:40:16 -0700 (MST)

Dear Eugene/Deepak, 

Please update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "deepak damodaran" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shatakshi Pandey" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, December 28, 2020 2:39:13 PM 
Subject: RE: Refund Not Processed #9615316033 

Dear Eugene, 

Kindly check. 

Thanks & Regards, 

Deepak D 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, December 28, 2020 1:04 PM 
To: Shakeeb Arsalan <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Deepak Damodaran <[email-masked]>; Shatakshi Pandey <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund Not Processed #9615316033 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

There is still no update on this and it has been delivered returned to us since November. 

Is there any issue with receiving this return? 

Looping [ mailto:[email-masked] | 
@Shatakshi Pandey ] 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 1:48 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed #9615316033 
Importance: High 

[ mailto:[email-masked] | @Deepak Damodaran ] 

What is the update for child ticket 1829180? 

Have we receive the return for this order? 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 11:55 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Samer Salmeh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Not Processed #9615316033 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

The return itmes has been reached at WH but still QC process not done. so kindly do the needful for process the RMA 1000195655 on your priority basis. 

Regards 

Shakeeb 

From: "Samer Salmeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 20, 2020 1:21:44 PM 
Subject: Refund Not Processed #9615316033 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : 18-Nov-2020 

Order ID: 9615316033 

Return Tracking ID: 46043579050 

RMA: 1000195655 

Issue Description: Customer raised a return request for one item as per tracking item reach to WH on 26 Nov 2020, but according to the hybris the refund has been only process and we cant able to delete the AWB and do the manual refund. 

Kindly process the RMA. 

Regards, 

Samer 

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