Subject: RE: Refund Assistance - 9619398905
From: Saikat Das <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Akshay Berry <[email-masked]>, Deepak Damodaran <[email-masked]>, Anand Nukala <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>
Date: Wed, 30 Dec 2020 09:38:24 +0000

Hi Team,
Order till not arrived in AUH Hub. After arrival we can deliver.
AWB - FP120220001401

From: Dipesh Regmi <[email-masked]>
Sent: Tuesday, December 29, 2020 5:41 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Akshay Berry <[email-masked]>; Deepak Damodaran <[email-masked]>; Anand Nukala <[email-masked]>; Vaibhav Ohri <[email-masked]>; Muzahir Abbas <[email-masked]>; Saikat Das <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: Refund Assistance - 9619398905

Hi Abbas/Saikat,

Can you please update the order status.

Best Regards,
Dipesh Regmi
+971-526246726

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 2:54 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Anand Nukala <[email-masked]<mailto:[email-masked]>>; Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Assistance - 9619398905
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "deepak damodaran" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Anand Nukala" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 December, 2020 11:44:23
Subject: RE: Refund Assistance - 9619398905

@Dipesh Regmi<mailto:[email-masked]> @Vaibhav Ohri<mailto:[email-masked]> Can we please check and arrange the delivery asap.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 8:41 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Anand Nukala <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Assistance - 9619398905

HI Akshay,

This order we have shipped on Dated 17-Dec-2020 in 01 carton ECUAE515406.

Thanks & Regards,
Deepak Damodaran

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 3:13 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Anand Nukala <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Assistance - 9619398905

@Deepak Damodaran<mailto:[email-masked]> @Anand Nukala<mailto:[email-masked]> Please update on this?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 3:07 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Assistance - 9619398905
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist to close the below case.

Regards,
Fauzan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 11:39:13 PM
Subject: RE: Refund Assistance - 9619398905

@Deepak Damodaran<mailto:[email-masked]>

Any update?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 7:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Assistance - 9619398905

External email sender, please take precaution.
Hi Jessie,

Please advise if any update on the below.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 11:29:01 PM
Subject: RE: Refund Assistance - 9619398905

@Deepak Damodaran<mailto:[email-masked]>

Need your help on this.

Did we hand this over to OLM team?

The customer is threatening to raise the complaint to DED.

Need your immediate attention on the below case.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 21, 2020 9:57 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Refund Assistance - 9619398905

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9619398905
AWB: FP120220001401

Order placed on Dec 1, 2020 and the order status is still showing shipped. As per the courier they did not receive the package and for warehouse we are still waiting to receive a response or the handover sheet regarding the same.

Customer no longer wish to receive this order and is asking for a refund. Please assist to mark this as LIT and refunding the customer.

Thank you for your help!

Regards,
Apoorv
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com