Subject: Re: Refund Approval For The Entire Order ID 9619247757
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 30 Dec 2020 02:22:47 -0700 (MST)

Hi Team, 

need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 28 December, 2020 17:10:01 
Subject: Refund Approval For The Entire Order ID 9619247757 

Hi Team, 

Problem Statement: Refund Approval for the entire order. 

Ticket ID : 1856960 
Order Date: Dec 1, 2020 
Order ID: 9619247757 
Tracking ID: FP120120001563 
Total Order Value: AED 77.50 

Issue Description: Customer reported that she haven't received the order. However, as per the hybris and tracking id order has already been delivered to the customer on Dec-02-2020. We escalated the case to the courier team to share with us the POD and once we have confirmed the POD from the courier team, we forwarded the same to the customer but customer is saying that her flat no is 303, not 301 by mistakenly she mentioned 301 but same time she changed that, she also confirmed the same with the neighbors as well but they refused her that they didn’t get any materials from us. 

Case History: The customer is only having 2 orders. 

Assistance Required: Request you to provide a refund approval so that we can close this case. 

Thank you for your help! 

Regards, 
Ishan