Subject: Re: Collection Reference - 6239765168
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 09:19:51 +0000

Dear Apoorv,     Please find the collection reference id against shared AWB shared below.     ID:L17DA1A  {"status":200,"reference_id":"1000352174","timestamp":1608203546589,"execution_time":2093,"items_track_details":[{"tracking_number":"46391612385","label_url":"","carrier_code":"ARAMEX","order_number":"1000352174"}],"info":{"originEntity":null,"productGroup":null,"ID":"L17DA1A","GUID":"98f68e13-5f32-461d-bd86-270ff2202acb"}}         As of now,  we are proceeding with the ticket # 187903 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.      An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/24de1541efd4e8d7677854a5c9d4bfdcefeaad3dec762e96e920bb678eaa715b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 30 Dec at  2:37 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Apoorv, 
   
 Greetings from FarEye!  We would like to inform you that we have received your concern regarding the collection ref id and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.  We are happy to help 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/24de1541efd4e8d7677854a5c9d4bfdcefeaad3dec762e96e920bb678eaa715b or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Wed, 30 Dec at  2:31 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                              
 Hi Team, 
   
 AWB: 46391612385 
 Order ID: 6239765168 
   
 Kindly share the collection ref. for the above AWB. 
   
 Thank you for your help! 
   
 Regards, 
 Apoorv