Subject: Re: RRN request //6234755766
From: Shakeeb Arsalan <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 29 Dec 2020 23:46:50 -0700 (MST)

The refund has been initiated 
the customer can call the bank and check with the RRN only 
And ask the customer to share proper statement issued by the bank from the date of initiated till the current date if not received then close the case 

From: "Ebrahim" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 30, 2020 11:30:09 AM 
Subject: Re: RRN request //6234755766 

Hi Team, 

Kindly note that we had shared the RRN number with the customer. The customer checked with her bank and found that the refund has not been initiated, please check and update us. 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 12:25:12 
Subject: Re: RRN request //6234755766 

Hi Team, 

Kindly note that we had shared the RRN number with the customer. The customer checked with her bank and found that the refund has not been initiated, please check and update us. 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 25 December, 2020 13:24:39 
Subject: Re: RRN request //6234755766 

Hi Team, 

Kindly note that we had shared the RRN number with the customer. The customer checked with her bank and found that the refund has not been initiated, please check and update us. 

Regards, 
Ebrahim Hageb 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Wednesday, 23 December, 2020 17:56:41 
Subject: RE: RRN request //6234755766 

[ mailto:[email-masked] | @Shakeeb Arsalan ] RRN 030906200065 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, December 23, 2020 2:32 PM 
To: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RRN request //6234755766 

External email sender, please take precaution. 

+DXB 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 4:01:56 PM 
Subject: RRN request //6234755766 

Hi Team, 

Please provide the RRN as the customer is claiming that he did not get the refund for the following order 6234755766 against the RMA 1000098920 

Regards 
shakeeb 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 29, 2020 5:17:54 PM 
Subject: Refund Issue//6234755766 

Hi Team, 

With reference to order # [ callto:6231583256 | 6234755766 ] 

RMA: [ callto:1000063997 | 1000098920 ] 

As per the hybris the refund has been done from our end on 11/4/20 . But customer claiming that she has not received the refund. kindly check and update us refund status. 

Regards, 

Ebrahim Hageb 

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