Subject: Re: Order Cancellation // Order ID: 8214248709
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>, ecom cskuwait <[email-masked]>
Date: Tue, 29 Dec 2020 23:18:42 -0700 (MST)

Hi Imran, 

Please assist. 
We need the refund to be initiated against the following item 162658717 on urgent basis. 

Regards 
Shakeeb 

From: "ecom cskuwait" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Monday, December 28, 2020 1:20:15 PM 
Subject: RE: Order Cancellation // Order ID: 8214248709 

Dear sir , 

Please be informed the order item already cancelled & not processed 

	

INVOICE_NO 	

ITEM_ID 	

ORDER_QTY 	

RDC_EXPECTED_QTY 	

CANCEL_QTY 	

CONCEPT_NAME 	

AUDITED_QTY 

8214248709 	

162662419 	

1 	

1 	

0 	

Splash 	

1 

8214248709 	

160296730 	

2 	

2 	

0 	

Lifestyle 	

2 

8214248709 	

160726253 	

1 	

1 	

0 	

Lifestyle 	

1 

8214248709 	

162658717 	

1 	

1 	

1 	

Splash 	

0 

8214248709 	

160296730 	

1 	

1 	

1 	

Lifestyle 	

0 

Thanks & Regards, 

Siva Prasad 

From: Mohd Imran <[email-masked]> 
Sent: 28 December 2020 10:36 
To: Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; ecom cpkuwait <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Order Cancellation // Order ID: 8214248709 

Hi [ mailto:[email-masked] | 
@Midhun Madhu ] [ mailto:[email-masked] | 
@ecom cpkuwait ] [ mailto:[email-masked] | 
@ecom cskuwait ] , 

Please help us to cancel below item from order. 

With reference to the order #8214248709 

Item ID: 162658717 - - Sustainable Plush Robe with Hooded Neck and Pockets 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 28, 2020 10:11 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order Cancellation // Order ID: 8214248709 

External email sender, please take precaution. 

Hi Imran, 

Any update on the issue. 

Regards 
shakeeb 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 14, 2020 6:43:26 PM 
Subject: RE: Order Cancellation // Order ID: 8214248709 

Raised to tech [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0930172&data=04%7C01%7Cecom.cskuwait%40landmarkgroup.com%7Cd68ce2789f9944e21c2c08d8ab03494f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447377891941488%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=drfhVlFwcL3cJcFqZJgv5%2Bof2cU%2FcwA58AwtfmAKq0E%3D&reserved=0 | 
INC0930172 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 14, 2020 9:04 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Cancellation // Order ID: 8214248709 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

With reference to the order # 8214248709 

Item ID: 162658717 - - Sustainable Plush Robe with Hooded Neck and Pockets 

Kindly assist us to cancel the item as it has not shipped. also the partial cancelation is disable. 

Regards, 

Fauzan 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 28, 2020 5:19:35 PM 
Subject: Order Cancellation // Order ID: 8214248709 

Hi Team, 

Problem Statement: Order Cancellation 

Order Date : Nov 14, 2020 

Order ID: [ callto:6237165234 | 8214248709 ] 

Tracking ID: FP1115201000815 

Kindly cancel the item (162658717) as it has not been shipped and process the refund ASAP. 

Regards, 

Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cecom.cskuwait%40landmarkgroup.com%7Cd68ce2789f9944e21c2c08d8ab03494f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447377891951483%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cS3bZCt%2BVSiAh%2Be341Vq%2BqLVlNn97dzv9NHmoQYohdU%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com