Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6237573168
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 29 Dec 2020 21:47:46 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 28 December, 2020 11:05:37 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6237573168 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 22 December, 2020 14:55:43 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6237573168 

Hi Team, 

Please find the bank details: 

· Account Holder Name: MALEK ALOTAIBI 

· Bank Name : Arab national Bank 

· Account number: 0108069307900018 

· IBAN number: SA7530400108069307900018 

· Account type: Current account 

Regards, 

Ebrahim Hageb 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]> 
Sent: Saturday, 19 December, 2020 10:32:16 
Subject: RE: Transfer My credit deleted amount to bank account Order ID: 6237573168 

Hi Fauzan , 

Please double check for account number as incorrect. 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, December 17, 2020 9:16 PM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]> 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6237573168 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Please find the bank details: 

· Account Holder Name: Remy Munif Al-Otaibi 

· Bank Name : Alinma Bank 

· Account number: 00001420438 

· IBAN number: SA2905000068201889488000 

· Account type: Current account 

Regards, 

Fauzan 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 6, 2020 8:40:18 AM 
Subject: RE: Transfer My credit deleted amount to bank account Order ID: 6237573168 

Hi Seeta , 

Please provide bank details. 

Malik 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 2:28 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6237573168 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 2, 2020 3:04:36 PM 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6237573168 

Hi Team, 

Any updates on this case? 

Regards, 

Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 1 December, 2020 15:32:12 
Subject: Transfer My credit deleted amount to bank account Order ID: 6237573168 

Hi Team 

Problem Statement : Refund approval 

Order Date : Oct 31, 2020 

Order ID: [ callto:8380706406 | 6237573168 ] 

Tracking ID :NA 

RMA: [ callto:1000122535 | 1000132507 ] 

Total Price : 36.67 

Issue Description : The Customer placed the order on Oct 31, 2020 , The customer says that she does not want the refund in his my credit and wants it as cash to his bank account . 

Case history : The customer reached out to us on 16/11/2020. and we have raised the issue to tech team and they have removed my credit. 

Customer's history : the customer is with us since 3/29/20 and this is his 6th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Ebrahim Hageb 

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