Subject: Re: Order not shipped - Cancellation rejected - 6237304819
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Akshay Berry <[email-masked]>, Sankar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 20:16:27 -0700 (MST)

Hi Team, 

Any update on the below case. 

Regards, 
Fauzan 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Sankar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 27 December, 2020 02:18:16 
Subject: RE: Order not shipped - Cancellation rejected - 6237304819 

[ mailto:[email-masked] | @Sankar T ] Please cancel the order in Hybris. It is cancelled in OMS too. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, December 25, 2020 1:49 PM 
To: Akshay Berry <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order not shipped - Cancellation rejected - 6237304819 

External email sender, please take precaution. 

Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 December, 2020 18:23:42 
Subject: RE: Order not shipped - Cancellation rejected - 6237304819 

[ mailto:[email-masked] | @Seeta Seeta ] Raised to tech. 

INC0937176 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, December 23, 2020 2:16 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order not shipped - Cancellation rejected - 6237304819 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 December, 2020 12:45:43 
Subject: Order not shipped - Cancellation rejected - 6237304819 

Hi Team, 

With regards to Order ID 6237304819, the customer is complaining neither the delivery nor the refund for the full order has been processed. 2 tickets have been raised in the Hybris since Nov 09, but no response for them as well. 

The partial cancellation is also failing. The refund is to be done for the following items: 

1. 162092211 

2. 162092216 

3. 162301488 

4. 161923974 

5. 162651513 

6. 162305455 

7. 161419120 

8. 162331125 

9. 162317057 

10. 161351012 

11. 162033642 

Kindly assist. 

Regards, 

Nikhil. 

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Subject: Incident Number INC0937176 is moved to Resolved
From: IT Service <[email-masked]>
To: Akshay Berry <[email-masked]>
Date: Wed, 23 Dec 2020 13:25:49 +0000

Dear Akshay Berry,

The Incident Number INC0937176 has been resolved and will automatically close in 5 days.

Short description: Order cancellation issue in OMS

Resolution notes: Dear Requestor,

All the items in the order 6237304819 are appearing cancelled at OMS end.

Regards,
Ishita Kothari
OMS Support Team

Click here to view INC0937176<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3Fsys_id%3D33217c49dbd1245034fed4bdd39619ea&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca7fe017965664f17ff3a08d8a74644c5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637443267526362601%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=waiR7GEQiKgy79Gwc4dZ3cX9y%2Bn8Vj0O2ktbfyFqtVE%3D&reserved=0>

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