Subject: Re: Order not placed while the card debited - Ticket ID 1861058
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 19:30:00 -0700 (MST)

Hi Malik, 

Kindly assist us on the below case. 

Regards. 
Fauzan 

From: "Seeta Seeta" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 25 December, 2020 12:55:34 
Subject: Re: Order not placed while the card debited - Ticket ID 1861058 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 25 December, 2020 01:59:52 
Subject: Order not placed while the card debited - Ticket ID 1861058 

Hi Team, 

WIth regards to ticket id 1861058, the customer is complaining that the order has not been placed successfully, while the card has been debited. The customer has shared the transaction details for the same. Attached screenshot for the same. 

Amount: SAR 99.10 
Date: Dec 08, 2020 
Transaction ID: 900002 

Kindly assist with the refund. 

Regards, 
Nikhil.