Subject: Order to be cancelled #6252585922
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: HAMZA <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 29 Dec 2020 18:02:09 -0700 (MST)

Hi Team, 

With reference to order # 6252585922 

Kindly assist us to cancel the order as it not shipped due to tech glitch PFA. 

Regards, 
Fauzan 

From: "HAMZA" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 26 December, 2020 03:12:22 
Subject: Not Shipped 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Dec 7, 2020 
Order ID: 6252585922 
Assistance Required: Need Urgent Delivery 
Issue Description: Customer placed order on Dec 7, 2020 and till now she has not received the order. As per the hybris the order status is Processing. 
Customer is chasing us for her order so we request you to expedite the delivery date asap. 

I escalated to warehouse but there is no response or any update on the hybris. 
Kindly check and do needful. 

Regards, 
Hamza