Subject: RE: Late Shipping // 6239111456 // 1700988
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 29 Dec 2020 16:14:10 +0000

@Apoorv Joshi<mailto:[email-masked]>

Escalated to tech INC0942102

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 29, 2020 4:08 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Shipping // 6239111456 // 1700988

External email sender, please take precaution.
Hi Jessie,

Please assist in cancellation of the remaining items in this order: 6239111456

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 27, 2020 8:40:30 PM
Subject: Re: Late Shipping // 6239111456 // 1700988

Hi Team,
Please assist on the below case. Thank you for your help!

Regatrds,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 24, 2020 9:07:54 PM
Subject: Re: Late Shipping // 6239111456 // 1700988

Hi Team,

With reference to the order number: 6239111456

The order placed on Nov 5, 2020 and there are no consignment details in this order. We raised the same to warehouse under the child ticket and as per update from them they are unable to see this order.

Kindly assist in arranging this order for delivery if possible otherwise please assist in cancellation of the remaining items in this order. Partial cancellation option is not working.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Subject: Late Shipping // 6239111456 // 1700988

Hi Team,

Problem Statement: Late Shipping

Order Date : Nov 5, 2020

Order ID: 6239111456
Tracking ID: NA
Assistance Required: Need Urgent Delivery

Child Ticket: 1704809

Issue Description: Customer placed order on Nov 5, 2020 and till now she has not received the order. As per the hybris the order status is in progress.

Customer is chasing us for her order so we request you to expedite the delivery date.

Regards,
Nitesh

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com