Subject: Re: Late Delivery // 6240573440 // 1713324
From: Apoorv Joshi <[email-masked]>
To: AhmadAlaw <[email-masked]>
Cc: Akshay Berry <[email-masked]>, SanadZ <[email-masked]>, escalations dxbteam <[email-masked]>, Imran Masih <[email-masked]>, Krizette Masangkay <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, AbdulrahmanMoha <[email-masked]>
Date: Tue, 29 Dec 2020 06:24:46 -0700 (MST)

Hi Ahmad, 

Please find attached requested. order contents are clothing. Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "AhmadAlaw" <[email-masked]>, "SanadZ" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Imran Masih" <[email-masked]>, "Krizette Masangkay" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "AbdulrahmanMoha" <[email-masked]> 
Sent: Sunday, December 27, 2020 7:40:40 PM 
Subject: RE: Late Delivery // 6240573440 // 1713324 

[ mailto:[email-masked] | @Apoorv Joshi ] Please do the needful. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Ahmad Alawneh <[email-masked]> 
Sent: Sunday, December 27, 2020 5:56 PM 
To: Sanad Zawaneh <[email-masked]>; Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Imran Masih <[email-masked]>; Krizette Masangkay <[email-masked]>; Ramesh Gottimukkala <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]> 
Subject: RE: Late Delivery // 6240573440 // 1713324 

External email sender, please take precaution. 

Hello Team, 

Can you please share photo of this order and the content details in order to check. 

Regards, 

Ahmad Alawneh 

From: Sanad Zawaneh 
Sent: Sunday, December 27, 2020 4:13 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Ahmad Alawneh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6240573440 // 1713324 

Looping [ mailto:[email-masked] | 
@Ahmad Alawneh ] 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 4:57 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; Krizette Masangkay < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Sanad Zawaneh < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abdulrahman Mohamad (SA) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Delivery // 6240573440 // 1713324 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

[ mailto:[email-masked] | @Imran Masih ] [ mailto:[email-masked] | @Krizette Masangkay ] Can we get a confirmation here if the shipment is lost as the customer is waiting for the refund and we do not have any update about the shipment. 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] Fyi please. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, December 27, 2020 12:56 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Imran Masih < [ mailto:[email-masked] | [email-masked] ] >; SanadZ < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; AbdulrahmanMoha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Delivery // 6240573440 // 1713324 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, as per update from customer he is saying that he has received call from courier and they have informed him that the order is LIT. 

We have escalated below to Aramex to check the current status of the order as well, but we have not received any revert on the same. 

Value of the order is SAR 141.51 and the case is pending since Nov 2020. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "SanadZ" < [ mailto:[email-masked] | [email-masked] ] >, "Imran Masih" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 21, 2020 7:33:16 PM 
Subject: Re: Late Delivery // 6240573440 // 1713324 

Hi Team, 

With reference to the AWB: 46378581222 

Order pending since Nov 10, 2020. As per tracking no single delivery attempt has been made on the same and the recent update on Dec 13, 2020 says shipment status is being reviewed. Please advise if this order is still with you or returned, if with you, please contact customer by tomorrow max on +966503850511. 

Please also update us regarding the current whereabouts of this package. Customer is chasing for their order. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, December 7, 2020 8:45:55 PM 
Subject: Late Delivery // 6240573440 // 1713324 

Hi Team, 

Problem Statement: Late Delivery 

Order Date : Nov 9, 2020 

Order ID: 6240573440 

Tracking ID: 46378581222 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 11/10/20 at 4:41 AM but till now the order has not delivered to the customer. We have emailed the courier multiple times, however we haven't received any response from them. 

So we request you to arrange a delivery on priority basis. 

Regards, 

Nitesh 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb231bd0599314154fa0c08d8aa6f19c2%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637446741435306161%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rxDR7HOr27ipgh8qhzKeIh%2FmgaVE6ompQHvABsOF6Ao%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com