Subject: Re: Damaged item WWD homecentre/ 8209907774
From: Apoorv Joshi <[email-masked]>
To: "[email-masked]" <[email-masked]>, midhun madhu <[email-masked]>
Cc: Karthik Thirumurthy <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, tejinder singh <[email-masked]>, Asjad Hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 05:47:32 -0700 (MST)

Hi Team, 

Customer received damaged as can be seen in the screenshot . 
Please do the needful as the case is pending from Oct. 

Regards 
Shafeeque 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]> 
Cc: "Asjad Hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 16 December, 2020 23:09:54 
Subject: Re: Wrong item WWD homecentre/ 8209907774 

Hi Team, 

Kindly assist us to close the below case. 

Regards. 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]> 
Cc: "asjad hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, December 13, 2020 3:13:28 AM 
Subject: Re: Wrong item WWD homecentre/ 8209907774 

Hi team. 

Any update on the below case. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "tejinder singh" <[email-masked]> 
Cc: "asjad hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, December 9, 2020 9:12:28 AM 
Subject: Wrong item WWD homecentre/ 8209907774 

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, December 9, 2020 7:01:29 AM 
Subject: Wrong item WWD homecentre/ 8209907774 

Hi Team, 

Problem Statement: Wrong item WWD 
Order Date : Oct 24, 2020 
Order ID: 8209907774 
Tracking ID: 15052358209907774 
item: 161554326 
phone number : +96596962563 
Assistance Required: Exchange or return 

Issue Description: The customer is complaining that he that he has received the item but with different colour 
Kindly check the attachment if we can offer an exchange or return the item as the customer is very frustrated. 

Regards, 
Asjad.