Subject: Re: need to contact OMS team - 6239686407
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 29 Dec 2020 05:22:27 -0700 (MST)

Hi Team, 

Please assist in getting the refund processed for the returned item in this order. 

Customer has already returned the item to the store: 162755501. Please find attached the screenshot for the same shared by the customer for the store receipt. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, December 4, 2020 3:07:12 PM 
Subject: need to contact OMS team 

Hi Team, 

With reference to the order number: 6239686407 

We are unable to create a new RMA in this case. Customer already returned the item to the store under RMA: 24281005. 

Please look into this and advise further. Thank you for your help! 

we have escalated to JIRA team they reply Please ask OMS team to cancel the RMA in their system. OMS is not allowing hybris to create RMA again, please escalate to OMS team. 

Regards, 
Ezzaldeen