Subject: RE: Refund Not Initiated Yet For Order ID 9616688029
From: Eugene Ocoy <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Tue, 29 Dec 2020 12:11:04 +0000

Hi Faraz,

The item received in an unexpected item under AWB 46044024795.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
UNEXPECTED_QTY
1000216978
9616688029
CLOSED
ARA
46044024795
162197312
Splash
0
0
1
1000216978
9616688029
CLOSED
ARA
46044024795
161445160
Splash
1
0
0
1000216978
9616688029
CLOSED
ARA
46044024795
161537990
Splash
1
0
0
1000216978
9616688029
CLOSED
ARA
46044024795
162197314
Splash
1
0
0
1000216978
9616688029
CLOSED
ARA
46044024795
161445161
Splash
1
0
0

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Faraz Lohani <[email-masked]>
Sent: Tuesday, December 29, 2020 3:50 PM
To: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Eugene Ocoy <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Not Initiated Yet For Order ID 9616688029

@Eugene Ocoy<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>

Please update on the status on the above-mentioned order.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 9:57 AM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Initiated Yet For Order ID 9616688029
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 8:41 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Initiated Yet For Order ID 9616688029

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 10:06:29
Subject: Refund Not Initiated Yet For Order ID 9616688029

Hi Team,

Problem statement: Refund Not initiated yet

Order Number: 9616688029
Order Created: Nov 22, 2020
Tracking id - 46044024795
RMA: 1000216978
Return request created: 11/24/20 5:56 PM

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 03:10 PM still the refund for the same has not been initiated. We have already raised the child ticket. However, they are replying that AWB is still in the receiving process.

Please find the above attachment for your reference.

Kindly assist on the above case as customer is waiting for his refund and also claiming that he have already filed for MOC.

Regards,
Ishan

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