Subject: Re: need to contact OMS team
From: Ezzaldeen Mahyoub <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 29 Dec 2020 05:10:29 -0700 (MST)

any update 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 4 December, 2020 15:07:12 
Subject: need to contact OMS team 

Hi Team, 

With reference to the order number: 6239686407 

We are unable to create a new RMA in this case. Customer already returned the item to the store under RMA: 24281005. 

Please look into this and advise further. Thank you for your help! 

we have escalated to JIRA team they reply Please ask OMS team to cancel the RMA in their system. OMS is not allowing hybris to create RMA again, please escalate to OMS team. 

Regards, 
Ezzaldeen