Subject: RE: Refund Not Initiated Yet For Order ID 9616688029
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Eugene Ocoy <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ishan Ahuja <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 12:09:30 +0000

@Eugene Ocoy<mailto:[email-masked]> @Shatakshi Pandey<mailto:[email-masked]>

Please disregard the above email.
However, we have raised an incident for the above mentioned issue
INC0941610

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, December 29, 2020 9:57 AM
To: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ishan Ahuja <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Not Initiated Yet For Order ID 9616688029
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 8:41 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ishan Ahuja <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Not Initiated Yet For Order ID 9616688029

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 December, 2020 10:06:29
Subject: Refund Not Initiated Yet For Order ID 9616688029

Hi Team,

Problem statement: Refund Not initiated yet

Order Number: 9616688029
Order Created: Nov 22, 2020
Tracking id - 46044024795
RMA: 1000216978
Return request created: 11/24/20 5:56 PM

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on 26 Nov 2020 03:10 PM still the refund for the same has not been initiated. We have already raised the child ticket. However, they are replying that AWB is still in the receiving process.

Please find the above attachment for your reference.

Kindly assist on the above case as customer is waiting for his refund and also claiming that he have already filed for MOC.

Regards,
Ishan

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