Subject: Re: Late Shipping // 6239111456 // 1700988
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 29 Dec 2020 05:08:05 -0700 (MST)

Hi Jessie, 

Please assist in cancellation of the remaining items in this order: 6239111456 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, December 27, 2020 8:40:30 PM 
Subject: Re: Late Shipping // 6239111456 // 1700988 

Hi Team, 

Please assist on the below case. Thank you for your help! 

Regatrds, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 24, 2020 9:07:54 PM 
Subject: Re: Late Shipping // 6239111456 // 1700988 

Hi Team, 

With reference to the order number: 6239111456 

The order placed on Nov 5, 2020 and there are no consignment details in this order. We raised the same to warehouse under the child ticket and as per update from them they are unable to see this order. 

Kindly assist in arranging this order for delivery if possible otherwise please assist in cancellation of the remaining items in this order. Partial cancellation option is not working. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Subject: Late Shipping // 6239111456 // 1700988 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Nov 5, 2020 

Order ID: 6239111456 
Tracking ID: NA 
Assistance Required: Need Urgent Delivery 

Child Ticket: 1704809 

Issue Description: Customer placed order on Nov 5, 2020 and till now she has not received the order. As per the hybris the order status is in progress. 

Customer is chasing us for her order so we request you to expedite the delivery date. 

Regards, 
Nitesh