Subject: RE: Refund Complaint
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Athar <[email-masked]>
Cc: Osam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 29 Dec 2020 11:27:30 +0000

Looping @Mohammed Athar<mailto:[email-masked]> Please check and confirm if the refund is already processed.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, December 29, 2020 12:50 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: Osam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund Complaint
Importance: High

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

When did the customer raise this concern?

It's strange that the customer will raise the issue 2 years after order was placed.

@Akshay Berry<mailto:[email-masked]> kindly look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 28, 2020 5:14 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Osam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Complaint
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case as its pending since long time.

Regards.
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Osam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 14, 2020 9:31:11 AM
Subject: Refund Complaint

Hi Team,

With reference to the orders ID:
1- 6615476970  Order Date: 27 Aug 2018
2- 6615370357  Order Date: 21 Aug 2018
3- 6615338677  Order Date: 20 Aug 2018

Customer claiming that he has not received the refund for the all three orders. we couldnt find the orders details in hybris, we have raised a JIRA ticket but they have updated that (All these 3 orders are placed in 2018 and are deleted as part of order cleanup activity.).

Jira ticket: https://landmark.atlassian.net/browse/REL-128320<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-128320&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C05867738926b4a068c2308d8ab7227f4%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447854065731375%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZM5UTwco5%2BNYO2BWe1ROb8LEVYUMNHWkUeSeHUsLoUA%3D&reserved=0>

Kindly check and assist us on this case.

Regards.
Fauzan

________________________________
From: "Osam" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 13, 2020 2:50:38 AM
Subject: Refund Complaint

Hi Team,

Ticket id :1770938

With reference to order numbers# 6615476970, 6615370357 and 6615338677. We are unable to check any details in hybris. and we have raised this issue to Jira. However customer is asking for his refunds, kindly check this case and do the needful.

Regards,
Osam

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