Subject: RE: Courier Partner Charged More & Took Part Of The Order Items // 9624669686
From: Epg Lmg1 <[email-masked]>
To: Seeta Seeta <[email-masked]>, Mehaboob Ayub Abdulsalam <[email-masked]>, Epg Lmg1 <[email-masked]>, "Rajesh Pattabhi" <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Ishan Ahuja" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 11:24:17 +0000

Dear Seeta,

Good Afternoon.

Please  note that we have received 2 shipments for same customer.
AWB # 1000009204122 ( ref # 9624669686 )  is delivered yesterday with full payment AED 199.
AWB#1000009192536 ( ref # 9624612032 )   which is having AED 37 is not delivered to the customer since customer not paid the amount, as per customer she informed that both cost should be 199 but we received both the shipment in different awb which both cost as on attached.

There is no any fault from our side, pls. check yet again with the customer for the clarification, our driver didn’t gave other shipment since this awb having 37aed to be paid by the customer.

Attached AWBs are for your references.

Please check and advise.

With Best Regards

Azhar Habib
Parcels & Express - Delivery Centers Dubai Head Office
Operations Coordinator - Projects

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 29, 2020 8:50 AM
To: Mehaboob Ayub Abdulsalam <[email-masked]>; Epg Lmg1 <[email-masked]>; Rajesh Pattabhi <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ishan Ahuja <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Re: Courier Partner Charged More & Took Part Of The Order Items // 9624669686
Importance: High

Hi Team,

Can you please look into the below complain which we received from the customer and requesting you to kindly arrange the delivery for remaining items asap.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ishan Ahuja" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 28 December, 2020 21:42:14
Subject: Courier Partner Charged More & Took Part Of The Order Items // 9624669686

Hi Team,

Problem Statement: Courier Partner Charged More & Took Part Of The Order Items

Order Date : Dec 27, 2020
Order ID: 9624669686
Tracking ID: 1000009204122
Order Amount : AED199.59

Courier Guy Number : +971 54 305 1564

Assistance Required: Need To Urgently Deliver Back The Remaining Items
Item Name : Essence Long Lasting Eye Pencil
Items Name : Essence Spice it up! Matte Lipstick

Issue Description: Customer reported that at the time of delivery, there were two boxes for the order id 9624669686, the entire order amount was AED199.59.

The courier guy asked the customer to pay extra 37 AED more for the 2nd box contains cosmetic items, when customer refused to give the extra money, the courier guy only gave her 1 package out of 2 and took the package containing cosmetics with him.

We request you to please deliver the remaining package back to the customer.

Regards,
Ishan