Subject: RE: Process the RMA. 9615960750
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Eugene Ocoy <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Deepak Damodaran <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 29 Dec 2020 11:09:57 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]> Any update on the below as the RMA still shows Reached Warehouse.

INC0926016

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Tuesday, December 29, 2020 10:01 AM
To: Eugene Ocoy <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Process the RMA. 9615960750
Importance: High

@Akshay Berry<mailto:[email-masked]>

Please check this as well.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 8:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process the RMA. 9615960750

Hi Jessie,

Below concerned it is resolved by the IT. The status now is closed.

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000206513
9615960750
CLOSED
ARA
46043775971
162776149
Max
2
2

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 12:41 AM
To: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process the RMA. 9615960750
Importance: High

@Eugene Ocoy<mailto:[email-masked]>

Any update on the below incident?

@Akshay Berry<mailto:[email-masked]> kindly follow up on this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 11:48 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process the RMA. 9615960750

Hi Akshay,

The AWB already processed, unfortunately the awb status still in new for process. SR already raised to IT.
INC0926016<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0926016&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cb6cf2b012cf44e72224d08d8abbf2148%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637448184665541637%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RN1hJ4cN%2Bk%2B486gHL3x89zZ6H2Rk84GQPPG50BlELDg%3D&reserved=0>

RETURN_ORDER
SALES_ORDER_NO
STATUS
COURIER_PARTNER
AWB_NO
STATUS
ITEM_ID
CONCEPT_NAME
RETURN_QTY
RECEIVED_QTY
1000206513
9615960750
NEW
ARA
46043775971
NEW
162776149
Max
2
2

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]<mailto:[email-masked]>
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 09, 2020 11:18 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process the RMA. 9615960750

@Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]> Please assist in receiving and closing the pallet as the courier has delivered the item to the WH.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 9:28 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Process the RMA. 9615960750

@Akshay Berry<mailto:[email-masked]>

Kindly check.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 9:10 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hemyar Nasser <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Process the RMA. 9615960750

External email sender, please take precaution.
Hi Team,

Please assist in processing the following RMA 1000206513 as it was submitted to the WH as per the courier partner.

Regards
Shakeeb

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 9:00:26 PM
Subject: Process the RMA.

Hi team

Problem Statement: Process the RMA.
Order Number: 9615960750
AWB : 46043775971
RMA : 1000206513
Assistance Required: Need urgent Process the RMA.
Issue Description: the customer is complaining about late refund and the items have been collected , please do the needful.
​
Regards,
Hemyar

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