Subject: Re: VAT refund with ref. to 9615429535
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 29 Dec 2020 03:56:59 -0700 (MST)

Hi Akshay, 

Customer has confirmed she is no longer in Dubai. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 24, 2020 1:57:36 PM 
Subject: Re: VAT refund with ref. to 9615429535 

Hi Akshay, 

Thank you for your feedback. 

We are checking with the customer if they are still in UAE, also the same was forwarded on Nov 21, 2020 from our end. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "PUSHKAR SRIVASTAVA" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, December 19, 2020 8:16:11 PM 
Subject: RE: VAT refund with ref. to 9615429535 

[ mailto:[email-masked] | @Apoorv Joshi ] I don’t think that the customer is in the UAE anymore. Please confirm with her once and update. 

The case is been prolonging from November 19 th and it has been brought to our attention now. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, December 19, 2020 2:44 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; PUSHKAR SRIVASTAVA <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: VAT refund with ref. to 9615429535 

External email sender, please take precaution. 

Hi Team, 

Customer is saying that she is a tourist from Sweden and she require VAT refund sticker in order to get the refund of the tax. Kindly advise where and how to get the same so customer can receive their refund. Case is pending since Nov 2020. She already has the invoice but without the VAT refund sticker. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "PUSHKAR SRIVASTAVA" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 22, 2020 1:15:08 PM 
Subject: RE: VAT refund with ref. to 9615429535 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] Attached as requested. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 21, 2020 1:49 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; PUSHKAR SRIVASTAVA < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: VAT refund with ref. to 9615429535 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly provide us the invoice of the order #9615429535 

Regards, 

Fauzan 

From: "PUSHKAR SRIVASTAVA" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 21, 2020 3:17:00 PM 
Subject: VAT refund with ref. to 9615429535 

Hi Team, 

With reference to the ticket number 1714723 and order number 9615429535. 

The customer is asking for a VAT refund sticker. 

Kindly check and resolve this. 

Regards, 

Pushkar Srivastava 

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