Subject: Re: Tracking Information Not Updated For Order ID 8213566142
From: Shakeeb Arsalan <[email-masked]>
To: Ishan Ahuja <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 29 Dec 2020 03:56:29 -0700 (MST)

the refund has been initiated 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 29, 2020 4:06:51 PM 
Subject: Tracking Information Not Updated For Order ID 8213566142 

Hi Team, 

Ticket ID - 1698001 

Order Date : Nov 11, 2020 
Order ID: 8213566142 
New Tracking ID: RP1207200001825 
Previous Tracking ID : 1000291152 

Assistance Required: Need To Urgently Refund For Returned Items 

Issue Description: Customer reported that he has already returned the item to our courier team. However, as per the tracking information, we can see that return item has still not picked up. We have already escaled the case to LMG team regarding the returned items but they are say saying that "The customer has handed over the return items to portel delivrey person, and still it has not reached warehouse". 
Regards, 
Ishan