Subject: RE: Late Delivery #100042714593
From: Reddy Prasad <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, farah humaidan <[email-masked]>
Cc: Mohammad Al-Saleh <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Abulawi <[email-masked]>, p kumar <[email-masked]>, KWI Customer Support <[email-masked]>, Midhun Madhu <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Tue, 29 Dec 2020 09:56:03 +0000

Dear Farah

We have shared proof of collection of shipments (refer attached email) for below mentioned AWB

Please confirm the delivery on priority to avoid ministry complaints escalation

AWB
PICK UP DATE
PU TIME
PU location
Total pieces
missing pieces
100042714593
20/11/2020
15:25 pm
Mina Abdullah
2
1
100042714604
20/11/2020
15:25 pm
Mina Abdullah
3
1
1000289391
17/11/2020
7:31 AM
Mina Abdullah
5
1
100042710894
19/11/2020
4:00 PM
Mina Abdullah
7
1

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, December 29, 2020 2:14 AM
To: farah humaidan <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Mohammad Al-Saleh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Abulawi <[email-masked]>; p kumar <[email-masked]>; KWI Customer Support <[email-masked]>; Midhun Madhu <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: Late Delivery #100042714593
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Al-Saleh" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammad Abulawi" <[email-masked]<mailto:[email-masked]>>, "p kumar" <[email-masked]<mailto:[email-masked]>>, "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 27 December, 2020 12:00:53
Subject: RE: Late Delivery #100042714593

Dear Reddy,

Please note that I have sent you the below table last week and waiting for your confirmation on how to proceed, attached fyi

Below are shipments that have missing Pieces that were not picked up by Postaplus, I have made sure that it wasn't and our Ops Team confirmed the same, so kindly get back to me urgently so we can proceed

AWB
PICK UP DATE
PU TIME
PU location
Total pieces
missing pieces
100042714593
20/11/2020
15:25 pm
Mina Abdullah
2
1
100042714604
20/11/2020
15:25 pm
Mina Abdullah
3
1
1000289391
17/11/2020
7:31 AM
Mina Abdullah
5
1
100042710894
19/11/2020
4:00 PM
Mina Abdullah
7
1

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Mohammad Al-Saleh
Sent: Saturday, December 26, 2020 11:44 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; Praveen Kumar <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear reddy ,

I will check and I will update you ASAP

  Mohammed Alsaleh
  Business Development Manager

   Tel. +965 1881881

   Mob. +965 97267497

From: Reddy Prasad [mailto:[email-masked]]
Sent: Saturday, December 26, 2020 11:19 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Al-Saleh <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; Praveen Kumar <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear Mohammed

Can you check and update the status of trailing email

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 25, 2020 5:09 AM
To: farah humaidan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; p kumar <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case. As the case is pending since long time. And customer is contacting us on daily basis.

Regards,
Fauzan

________________________________
From: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Abulawi" <[email-masked]<mailto:[email-masked]>>, "p kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 20, 2020 11:26:51 AM
Subject: RE: Late Delivery #100042714593

Hi Praveen,

Can you please share with us a pic of AWB label Detail and LM tracking

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Sunday, December 20, 2020 6:51 AM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>
Cc: KWI Customer Support <[email-masked]<mailto:[email-masked]>>; midhun madhu <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "farah humaidan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Abulawi" <[email-masked]<mailto:[email-masked]>>
Cc: "KWI Customer Support" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 16, 2020 11:37:28 AM
Subject: RE: Late Delivery #100042714593

Dear Abulawi,

Please provide the Number from LM on the label or take a picture of it

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Reddy Prasad [mailto:[email-masked]]
Sent: Tuesday, December 15, 2020 6:12 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear Farah

Please share missing container id to check the manifest.

Regards

Reddy Prasad

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 15, 2020 6:06 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

External email sender, please take precaution.
Dear Reddy,

Please note that shipment will be on hold until full piece is received

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Farah Humaidan
Sent: Tuesday, December 15, 2020 1:35 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Delivery #100042714593

Dear Fauzan,

Shipment is missing 1 Piece still not received, I will connect the rest of the shipment and then once we receive the missing piece we will re deliver it

Farah Humaidan
Senior Customer Support Executive
Mob. +965 97238957
Tel.   +965 1881881 - 3132
[Description: cid:1FD3CD79-DEF0-4793-BE61-B3F4B0A4E7A7]

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Sunday, December 13, 2020 6:44 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; KWI.CustomerSupport <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

Hi Team,

Any update on the below case. customer is chasing us for his order.

Regards,
Fauzan

________________________________
From: "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>, "farah humaidan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 7:43:43 PM
Subject: RE: Late Delivery #100042714593

++ Farah

Request is pending from 4th dec

Regards

Reddy Prasad

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 7:00 AM
To: KWI CustomerSupport <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Delivery #100042714593
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on the below case. Kindly arrange a delivery on priority basis.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 4, 2020 10:01:46 AM
Subject: Re: Late Delivery #100042714593

Hi Team,

Any update on the below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 8:38:03 AM
Subject: Late Delivery #100042714593

Hi Team,

Problem Statement: Late Delivery
Order Date : Nov 19, 2020
Order ID: 8215609448
Tracking ID: 100042714593
Assistance Required: Need Urgent Delivery
Issue Description: The order was shipped from our side on 20/11/2020  but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

Regards,
Fauzan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C2e2da839fbe54395b03308d8ab86526e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447940987617414%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DPq5M1C%2F4oQv674mY%2BpVzC8IIQofslB3mEeYVyAQpiA%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C2e2da839fbe54395b03308d8ab86526e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447940987617414%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DPq5M1C%2F4oQv674mY%2BpVzC8IIQofslB3mEeYVyAQpiA%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Creddy.prasad%40landmarkgroup.com%7C2e2da839fbe54395b03308d8ab86526e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637447940987627413%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yYgmYfuGnzidj%2BLWEdOONMjB2Dx83NH4SvIrwdo6gvU%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Daily Performance Report
From: Midhun Madhu <[email-masked]>
To: Reddy Prasad <[email-masked]>
Cc: Wasim Qureshi <[email-masked]>, Mohammad Abulawi <[email-masked]>, Farah Humaidan <[email-masked]>, Waseem Khan <[email-masked]>, Praveen Kumar <[email-masked]>, Samer Saleh <[email-masked]>, Omar Aljarki <[email-masked]>
Date: Thu, 24 Dec 2020 08:03:36 +0000

Hi @Reddy Prasad<mailto:[email-masked]>,

Please find the attached support docs.

Midhun R Madhu

 +965 2228 9509 Ext : 2323

 +965 97232105

 [email-masked]

 www.centrepointstores.com

From: Reddy Prasad <[email-masked]>
Sent: 23/Dec/2020 5:39 PM
To: Midhun Madhu <[email-masked]>
Cc: Wasim Qureshi <[email-masked]>; Mohammad Abulawi <[email-masked]>; Farah Humaidan <[email-masked]>; Waseem Khan <[email-masked]>; Praveen Kumar <[email-masked]>; Samer Saleh <[email-masked]>; Omar Aljarki <[email-masked]>
Subject: RE: Daily Performance Report

Dear Midhun

Please share handing over Manifest for shipments in trail email.

Regards

Reddy Prasad

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 23, 2020 5:33 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; Waseem Khan <[email-masked]<mailto:[email-masked]>>; Praveen Kumar <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>; Omar Aljarki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance Report

External email sender, please take precaution.

Dear Reddy,

Please we need your urgent reply on the below list, kindly confirm to return

AWB

PICK UP DATE

PU TIME

PU location

Total pieces

missing pieces

100042714593

20/11/2020

15:25 pm

Mina Abdullah

2

1

100042714604

20/11/2020

15:25 pm

Mina Abdullah

3

1

100042710894

19/11/2020

4:00 PM

Mina Abdullah

7

1

Farah Humaidan

Senior Customer Support Executive

Mob. +965 97238957

Tel.   +965 1881881 – 3132

From: Farah Humaidan
Sent: Saturday, November 28, 2020 1:28 PM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Abulawi <[email-masked]<mailto:[email-masked]>>; Waseem Khan <[email-masked]<mailto:[email-masked]>>; Praveen Kumar <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>; Omar Aljarki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance Report
Importance: High

Dear Mr Reddy / Midhun

Please need your quick advise on below as we cannot keep these shipments at our ops without any action

AWB

PICK UP DATE

PU TIME

PU location

Total pieces

missing pieces

100042714593

20/11/2020

15:25 pm

Mina Abdullah

2

1

100042714604

20/11/2020

15:25 pm

Mina Abdullah

3

1

1000289391

17/11/2020

7:31 AM

Mina Abdullah

5

1

100042710894

19/11/2020

4:00 PM

Mina Abdullah

7

1

Please advise if we should proceed with delivery or we should RT the back to your warehouse

Farah Humaidan

Business Development Executive

Mob. +965 97238957

Tel.   +965 1881881

From: Reddy Prasad [mailto:[email-masked]]
Sent: Thursday, November 26, 2020 4:42 PM
To: Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Subject: FW: Daily Performance Report

Dear Midhun

Can you please check and confirm below mentioned orders

Please check and revert back.

Date

Shipments not received

18-11-20

1

19-11-20

1

21-11-20

2

22-11-20

2

23-11-20

3

25-11-20

1

26-11-20

142

Grand Total

152

Regards

Reddy Prasad

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 1:47 PM
To: Mohamed Shafaath Hussain <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Omar Aljarki <[email-masked]<mailto:[email-masked]>>; Ahmed Helmy <[email-masked]<mailto:[email-masked]>>; Jumma Abunajem <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance Report

External email sender, please take precaution.

Dear Mr Reddy,

Please find below performance as you requested from 18 November up to Today, attached is excel file

Also please note that number of Shipments Not Received is increasing, they are being created on the system but not being handed over to us. I have shared with you this morning on AWBs with missing pieces kindly give me your feedback on them

Last Event

No. Of Shipments

%

Bad Address

26

1.21%

Change Location

2

0.09%

Customer Not Available

54

2.51%

DELIVERED

1611

74.90%

Dispatch

47

2.19%

Future Delivery

14

0.65%

Missing Pieces

1

0.05%

Out For Delivery

210

9.76%

Refused

32

1.49%

Shipment Not Received

151

7.02%

Shipment Picked Up

3

0.14%

Grand Total

2151

100.00%

Farah Humaidan

Business Development Executive

Mob. +965 97238957

Tel.   +965 1881881

From: Farah Humaidan
Sent: Wednesday, November 25, 2020 6:47 PM
To: Mohamed Shafaath Hussain <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Omar Aljarki <[email-masked]<mailto:[email-masked]>>; Ahmed Helmy <[email-masked]<mailto:[email-masked]>>; Jumma Abunajem <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>
Subject: Re: Daily Performance Report

Dear Mr Reddy

As per my previous email it is already shared separate sheet NDR Landmark Reference number is not showing on our system. This is an issue to be separately discussed with IT

Best Regards,

Farah Humaidan

Business Development Executive

Mob. +965 97238957

Tel.   +965 1881881

  _____

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 6:18:35 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>; Mohamed Shafaath Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Omar Aljarki <[email-masked]<mailto:[email-masked]>>; Ahmed Helmy <[email-masked]<mailto:[email-masked]>>; Jumma Abunajem <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance Report

Dear Farah

Please share NDR details in the format shared with you.

Regards

Reddy Prasad

From: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 6:16 PM
To: Mohamed Shafaath Hussain <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Omar Aljarki <[email-masked]<mailto:[email-masked]>>; Ahmed Helmy <[email-masked]<mailto:[email-masked]>>; Jumma Abunajem <[email-masked]<mailto:[email-masked]>>; Samer Saleh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance Report

External email sender, please take precaution.

Dear Mr Reddy & Mr Mohamed,

Please find attached file for Daily performance up to date, also same file sheet of NDR is shared with 45 shipments exceeding 7 days. Kindly get back to me within Saturday with updates of NDR or confirm RT.

Starting from today the same will be shared as below, any list exceeding 7 days that will be shared from Saturday28/11  onwards will have a 48 hour response from your team unless they will be automatically returned back to you

Last Event

No. Of Shipments

%

Bad Address

37

1.41%

Change Location

3

0.11%

Customer Not Available

64

2.45%

DELIVERED

2124

81.22%

Dispatch

8

0.31%

Future Delivery

18

0.69%

Out For Delivery

209

7.99%

Refused

36

1.38%

Shipment Not Received

39

1.49%

Shipment Picked up

76

2.91%

Under Calling Process

1

0.04%

Grand Total

2615

100.00%

Thank you

Farah Humaidan

Business Development Executive

Mob. +965 97238957

Tel.   +965 1881881

From: Farah Humaidan
Sent: Tuesday, November 24, 2020 5:46 PM
To: Mohamed Shafaath Hussain <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Omar Aljarki <[email-masked]<mailto:[email-masked]>>
Subject: RE: Daily Performance Report

Dear Mohamed,

Please find attached file for Performance report (22-24 November)

Last Event

No. of Shipments

%

Bad Address

9

1.22%

Call Successfully Done

4

0.54%

Change Location

2

0.27%

Customer Collection

1

0.14%

Customer Not Available

18

2.43%

DELIVERED

422

57.03%

Dispatch

47

6.35%

Future Delivery

9

1.22%

Not Received

27

3.65%

Out For Delivery

76

10.27%

Refused

5

0.68%

Shipment Picked Up

114

15.41%

Under Delivery Process

6

0.81%

Grand Total

740

100.00%

Farah Humaidan

Business Development Executive

Mob. +965 97238957

Tel.   +965 1881881

From: Mohamed Shafaath Hussain [mailto:[email-masked]]
Sent: Tuesday, November 24, 2020 5:07 PM
To: Farah Humaidan <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: Daily Performance Report

Hi Farah,

Gentle reminder on the daily performance report as per agreed format. As we have not yet received.

Regards,

Mohammed Shafaath.

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