Subject: RE: Refund Not Processed//Order ID: 6237561842
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 29 Dec 2020 08:44:19 +0000

Raised to tech INC0941660

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, December 29, 2020 12:07 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ebrahim <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Refund Not Processed//Order ID: 6237561842

External email sender, please take precaution.
Hi Team,

Please note that as per the WH team the following Item 162664687  has been received back at the WH under the following AWB RP1105200002644, However there is no RMA on hybris and the item mentioned above it is not coming when we try to create RMA.
Jira team advised to contact OMS team.

Please check on the issue and advise.

regards
Shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 11:58:21 AM
Subject: Refund Not Processed//Order ID: 6237561842

 Hi Team,

Problem Statement: Refund Not Processed
Order Date : Oct 31, 2020
Order ID: 6237561842
Tracking ID: 46375888985

Issue description : the customer returned the Items (162664687 & 161777223) the refund hasn't been initiated.
Compliant needs : please scan back the items in order for the refund to be processed at the very soonest.

Regards,
Ebrahim Hageb

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