Subject: RE: Shipment left at doorstep and is lost - 9621197458 (Refund Approval)
From: Saikat Das <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, seeta.seeta <[email-masked]>, Ashish Karini <[email-masked]>, Muzahir Abbas <[email-masked]>
Date: Tue, 29 Dec 2020 08:43:43 +0000

Hi Team,
As per courier, order has been delivered.
Again we will check with the courier and take necessary action.

From: Mohd Imran <[email-masked]>
Sent: Tuesday, December 29, 2020 11:59 AM
To: Saikat Das <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>
Subject: RE: Shipment left at doorstep and is lost - 9621197458 (Refund Approval)

Hi @Saikat Das<mailto:[email-masked]>,

Please help us to get this below issue sorted.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 29, 2020 10:06 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Shipment left at doorstep and is lost - 9621197458 (Refund Approval)
Importance: High

External email sender, please take precaution.
Hi Jessie,

Can you please check the below case and assist us.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 22 December, 2020 15:33:46
Subject: Shipment left at doorstep and is lost - 9621197458 (Refund Approval)

Hi Team,

With regards to Order id 9621197458, Ticket ID 1861815, AWB FP121020000301, the customer is complaining that the courier guy has left the shipment at the doorstep and not informed the customer of the same. The customer is complaining that the shipment is lost now.

Muzahir Abbas from the AUH territory have informed us that he has instructed the courier guy to go and fetch the shipment again and hand it over to the customer. The customer is complaining that the shipment is lost.

Kindly provide an approval for the refund. This is the customer's 4th order with us totaling AED 847.85.

Regards,
Nikhil.

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