Subject: RE: Overcharged By Courier // 4518002384 // 1785265
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Raju Nair <[email-masked]>, Rajesh Somasundaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 29 Dec 2020 08:30:33 +0000

Looping @Raju Nair<mailto:[email-masked]> @Rajesh Somasundaran<mailto:[email-masked]> Can we please check with the courier, what is the amount he collected from the customer as per the attached invoice it should be QAR 337.50 and customer claims he paid QAR 366.50.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Monday, December 28, 2020 10:41 PM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Overcharged By Courier // 4518002384 // 1785265
Importance: High

@Akshay Berry<mailto:[email-masked]>

Kindly check on this escalation from 2 days back.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, December 26, 2020 6:21 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Re: Overcharged By Courier // 4518002384 // 1785265

External email sender, please take precaution.
Hi Team,

Please assist on the below case, we have escalated to LMG as per the matrix to investigate the same further but have received no response on this. The extra amount that is collected from the customer is QAR 29.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 1:42:22 PM
Subject: Overcharged By Courier // 4518002384 // 1785265

Hi Team,

Problem Statement:  Pricing issue

Order Date : Nov 27, 2020

Order ID: 4518002384
Tracking ID: FC1127200008197
Assistance Required: Need Urgent Delivery

Issue Description: One of the item was cancelled under the order, however the customer is complaining that they paid the amount for the cancelled item as well.

Total Price: QAR366.50

Cancelled item:  Printed Mini T-shirt Dress with Long Sleeves and Hood
Price Overcharged: QAR 29

We have emailed to the courier team multiple times, however no response received from them,

Kindly look into this and update us.

Regards,
Nitesh

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