Subject: Re: order not delivered -9618606576
From: FODEL Support <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: jessie caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, KISHAN SINGH <[email-masked]>, escalations dxbteam <[email-masked]>, Mukesh Tripathi <[email-masked]>, Mohsin Sahi <[email-masked]>
Date: Tue, 29 Dec 2020 12:27:14 +0400

Hi Seeta,

Upon investigation, a wrong number was provided in the system in ordering
the shipment.

Our operation team will collect the shipment from the wrong customer
(Fatema Mohammed ) and will deliver to Nazia Tanvir.

Request you to provide the correct contact number and home address of the
customer.

Thank you & kindest regards,

Ritchel Enriquez

*Customer Support *

Email: [email-masked] <[email-masked]>*

Mobile: +971 58 837 2854

Tel.: +971 4 557 1774

<https://fodel.com/>

On Tue, Dec 29, 2020 at 11:58 AM Seeta Seeta <[email-masked]>
wrote:

> Hi Team,
>
> Thank you for sharing the POD. However, as per the customer she never
> collected the order.
>
> Also the customer's name is Nazia Tanvir, and as per the POD the order was
> signed and collect by Fatema Mohammed.
>
> Thanks & Regards,
> Seeta Kunwar
>
> ------------------------------
> *From: *"FODEL Support" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>
> *Cc: *"jessie caparas" <[email-masked]>, "Shakeeb
> Arsalan" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Fauzan Musalman" <[email-masked]>,
> "KISHAN SINGH" <[email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Mohsin Sahi" <[email-masked]>,
> "Mukesh Tripathi" <[email-masked]>
> *Sent: *Tuesday, 29 December, 2020 13:09:26
> *Subject: *Re: order not delivered -9618606576
>
> Hi Seeta,
> Thanks for your email.
>
> Please note that we sent the POD to Centerpoint as requested on their
> email last December 19, 2020.
>
> Kindly refer below attached email which we replied to them along with the
> POD.
>
>
>
> Thank you & kindest regards,
>
>
> Ritchel Enriquez
>
> *Customer Support *
>
> Email: [email-masked] <[email-masked]>*
>
> Mobile: +971 58 837 2854
>
> Tel.: +971 4 557 1774
>
> <https://fodel.com/>
>
>
> On Tue, Dec 29, 2020 at 11:00 AM Seeta Seeta <[email-masked]>
> wrote:
>
>> Hi Jessie,
>>
>> With reference to the order number 9618606576, the customer contacted us
>> informing that he has not collected the order because he never received
>> code to collect the order. However, as per the Hybris the order status is
>> showing as pickup completed.
>>
>> The agent has already contacted the fodel team to provide us the POC, but
>> we never received any update from the them. Now the customer is threating
>> us that he will file a complaint against us.
>>
>> The total order cost is AED 36.00. Kindly advise what action do we need
>> to take in this case.
>>
>> Awaiting for your response.
>>
>>
>> Thanks & Regards,
>> Seeta Kunwar
>>
>> ------------------------------
>> *From: *"KISHAN SINGH" <[email-masked]>
>> *To: *"Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <
>> [email-masked]>, "Apoorv Joshi" <[email-masked]>
>> *Cc: *"Fauzan Musalman" <[email-masked]>
>> *Sent: *Saturday, 19 December, 2020 15:33:48
>> *Subject: *order not delivered -9618606576
>>
>> Hi Team,
>>
>> Problem Statement:  Order not received
>>
>> Order Date : 28-Nov-2020
>> Order ID: 9618606576
>> Tracking ID:LM179675143
>> Assistance Required: Need Proof of delivery
>> ​
>> Issue Description: Customer is saying he did not get the order because he
>> did not have the order code so without that he was unable to collect it and
>> in hybris it is updated as delivered. Hence we request to you kindly share
>> the proof of delivery to us so we could share to customer on priority
>> basis.
>>
>> Your friends,
>> The Support Team
>>
>
>