Subject: Re: Refund Not Processed//Order ID: 6237561842
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ebrahim <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Tue, 29 Dec 2020 01:06:35 -0700 (MST)

Hi Team, 

Please note that as per the WH team the following Item 162664687 has been received back at the WH under the following AWB RP1105200002644, However there is no RMA on hybris and the item mentioned above it is not coming when we try to create RMA. 
Jira team advised to contact OMS team. 

Please check on the issue and advise. 

regards 
Shakeeb 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 29, 2020 11:58:21 AM 
Subject: Refund Not Processed//Order ID: 6237561842 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Oct 31, 2020 
Order ID: 6237561842 
Tracking ID: 46375888985 

Issue description : the customer returned the Items (162664687 & 161777223) the refund hasn't been initiated. 
Compliant needs : please scan back the items in order for the refund to be processed at the very soonest. 

Regards, 
Ebrahim Hageb